All systems are shipped using a three-way mail system at a flat rate of $16.95 per system order. This price includes 1) shipping the system to you, 2) your return shipping of the impressions
to our lab to be developed (international customers pay shipping back to lab) and 3) Our lab mails you, your custom bleaching trays. The shipping price is a flat rate regardless of the number of systems you order; therefore, the more systems you order, the more you save on shipping.
All bleaching gels have a $7.95 shipping and handling fee per order. This shipping price is a flat rate regardless of the number of gels you order; therefore, the more gels you order, the more you save on shipping.
Whitening pen orders have a flat shipping rate of $.99.
We reserve the right to avoid weekend shipments during extreme weather conditions. Shipping and handling charges (whether stated or implied)
are non-refundable after shipment has been made. We ship via US postal service. We can also ship to P.O. boxes. Direct White is not responsible for lost, stolen or misdirected mail.
We ship worldwide. Recent price increases in international shipping have resulted in an additional $10 charge for international orders.
When returning impressions to our lab, be sure to contact your local post office for correct postage to the USA. Direct White does not assumed any responsibility for international postal service delays or
non-deliveries. International customers are responsible for all customs fees, if applicable.
Our professional system results satisfaction warranty allows a refund of the product price (less S/H) if the custom tray and case are mailed back to us within 30 days. No warranty returns will be accepted without a
RMA number. Multiple system purchases count as one order and all system trays must be returned for warranty credit. Allow 7-10 business days after we receive the merchandise for product credit.
Additional system shipping options are not refundable. Bleaching gel syringes and whitening pen sales are final and are not returnable.